Frequently Asked Questions
Is there a minimum order?
For UK orders the minimum order is £150 (excluding VAT) for the first order only. There is no minimum on repeat orders.
For International orders the minimum order is $200/€200 for the first order only. There is no minimum on repeat orders.
Do you ship internationally?
Yes we do.
What are the shipping costs?
For UK mainland retailers, delivery is free on all orders over £200. For orders under £200 delivery costs £10 within the UK mainland or £15 for Channel Islands, Isle of Man, Isles of Scilly, Scottish Highlands and Northern Ireland.
For international orders, shipping costs are calculated once an order has been placed.
Please find below a list of shipping costs:
Shipping zones
Asia and UAE
|
Rate name |
Condition |
Price |
|
|
5-10kg |
5.1kg–10kg |
£65.00 GBP |
|
|
For shipments 10kg+. We will be in touch to confirm delivery costs. Shipping will be invoiced separately. |
10.1kg–2000kg |
||
|
Up to 5kg |
0kg–5kg |
£45.00 GBP |
Australia & New Zealand
|
Rate name |
Condition |
Price |
|
|
5kg - 10kg |
5.1kg–10kg |
£65.00 GBP |
|
|
For shipments 10kg+. We will be in touch to confirm delivery costs. Shipping will be invoiced separately. |
10.1kg–2000kg |
||
|
Up to 5kg |
0kg–5kg |
£45.00 GBP |
Europe
|
Rate name |
Condition |
Price |
|
|
For shipments 10kg+. We will be in touch to confirm delivery costs. Shipping will be invoiced separately. 50.0 kg – 2000.0 kg |
10.1kg–2000kg |
||
|
Up to 10kg |
5.1kg–10kg |
£35.00 GBP |
|
|
Up to 15kg |
10.1kg–15kg |
£55.00 GBP |
|
|
Up to 5kg - price includes 50% shipping covered by Victoria Eggs |
0kg–5kg |
£18.00 GBP |
UK Mainland Delivery
United Kingdom, Isle of Man
|
Rate name |
Condition |
Price |
|
|
Free UK Mainland Delivery on orders over £200 - 100% Shipping Covered by Victoria Eggs |
£200.00 and up |
Free |
|
|
UK Mainland Delivery |
£0.00–£199.99 |
£10.00 GBP |
|
|
UK; Channel Islands, Isle of Man, Isles of Scilly, Scottish Highlands and Northern Ireland - price includes approx. 50% shipping covered by Victoria Eggs |
— |
£15.00 GBP |
USA & Canada Shipping
|
Rate name |
Condition |
Price |
|
|
5-10kg |
5kg–10kg |
£65.00 GBP |
|
|
For shipments 10kg+. We will be in touch to confirm delivery costs. Shipping will be invoiced separately. |
10.1kg–2000kg |
||
|
Up to 5kg |
0kg–5kg |
£45.00 GBP |
We send orders via courier and the shipping costs for orders over 20kg will be communicated for approval before we dispatch.
You are welcome to arrange a collection if preferred. Please note,shipping rates are calculated by volume as well as weight, therefore orders which include bulky items will be a higher percentage of your order total. Please note that shipping on small orders to the US (under $200) are less cost effective and will also be a higher percentage of your order total.
Will I be invoiced?
For UK orders, you will be sent a pro-forma for your first order. It is 28 day terms on subsequent orders.
For overseas orders, you will be issued a pro-forma invoice for all orders.
Invoices will be sent via email.
How do I make payment?
Payment Methods: Payment by bank transfer, cheque or credit/debit card.
We accept all major credit and debit cards; VISA, MasterCard, American Express along with PayPal and Apple Pay. Unfortunately we cannot take payment over the phone, but can send you direct links to make payment online using the above payment types.
Title of goods remain with Victoria Eggs Ltd until settlement is made in full.
Do you offer sale or return?
No we do not.
How do I get a trade account?
It is straightforward to set up a trade account. Simply click on this link and fill in your details. Once we have received this information we will set up your account and send you a link to activate it. Keep an eye on your spam folder as it may creep in there!
How will I be charged for custom taxes and duties (for overseas customers only)?
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Do you include HS codes on your commercial invoices?
Yes, we do. Please see a list below:
Ceramics including mugs, jugs and egg cups - 6911 10 2500
Baubles - 6913 10 2000
Textiles including aprons, tea towels, canvas bags, tea cosies and bunting - 6302 9100
Pot stands - 3924 1000
Pin Badges - 7117 1900
Wooden decorations - 4411 1290
Coasters - 4419 1900
Magnets - 7212 1010
Notebooks - 4820 1000
Greeting cards and note cards - 4817 2000
Gift Wrap - 4805 9100
Candles - 3406 0000 00
Keyrings -
What is your lead time?
Orders are usually dispatched within 7 working days, please allow 1-2 weeks from payment.
Please note the lead times for bulk orders and pre-orders will differ and we will notify you once your order is due to be dispatched.
An item has arrived damaged. What should I do?
Please notify us of any damages within 48 hours of delivery. Please email a photo and description of the damaged item to info@victoriaeggs.com and we will be happy to help.
Please note we cannot accept returns without prior agreement.
My order is short. What should I do?
Please notify us of any shortages within 48 hours of delivery. Please email info@victoriaeggs.com and we will be happy to help.
I no longer want my order. What should I do?
Please contact us with the reasons for cancellation and we will do our best to help.
Can I sell your products on other sites such as Amazon and Etsy?
No. Third party selling of Victoria Eggs products is strictly not permitted.
Do you have a postcode protection policy?
Yes we do. A retailer can have postcode exclusivity up to a four-mile radius if they are located in a village, town or rural setting. If they are in a city centre, they can have exclusivity up to a 0.4-mile radius and/or if they are not on the same road or adjoining streets.
To maintain postcode exclusivity the retailer must order a minimum of £600 in a 12-month period.
This excludes multiples/chains.
If you think you are near an existing stockist but would like to stock Victoria Eggs products, please email info@victoriaeggs.com to register your interest. We will keep your details on file.
Do I have to be a business to buy from you?
Yes. Only registered businesses can buy and sell Victoria Eggs products.
What is the minimum quantity of an item I can purchase?
The majority of our products are sold in 6s with some smaller, low cost items being sold in 12s. Gift wrap is sold in packs of 25s. Please click here for our price list with full details.
Do you have a catalogue and price list?
Yes, we do.
Click here for latest catalogue
Can I add to my order once I have checked out?
Yes. Please email info@victoriaeggs.com as soon as possible and we will be happy to help.
What other wholesale marketplaces are you on?
Victoria Eggs is on Faire, Ankorstore, and Peeba.
Can I use your images for my website and social media?
Yes, please email info@victoriaeggs.com and we will send you links to the images.
We retain the image copyright and they can be used online only. If you wish to use the image for print material or in the press please get in touch for image rights and the Photographer’s details.
What are your bestsellers?
Please click here to our Best Sellers page. *Link to page*
Where are your products manufactured?
Everything we do proudly flies the flag for Great Britain, and is hand-crafted right here in the UK.
From Victoria’s designs (which are hand-drawn at her desk in Kingston, Surrey), to the bamboo in our tote bags, from our porcelain which is sourced from Cornish Clay, right down to the paper on our swing tickets, everything you buy from Victoria Eggs is proudly British-made and distributed.
Great British quality and craftsmanship is at the heart of who we are, and reflected in everything we do.
TEXTILES
Our textiles are printed, hand sewn and finished by a family run business in Lincolnshire. They have been commended for their fair employment policy and for many years have been dedicated to employing staff with disabilities whenever possible. The woven hem labels and packaging for the textiles is also made in Britain.
FINE BONE CHINA
Our beautiful fine bone china mugs, jugs and egg cups are hand printed and decorated in a traditional English factory. The artwork for each mug is individually screen printed to create what is known as a ‘decal’, which is then skilfully hand applied to the mug and fired in a large kiln that bonds the design to the mug. They combine traditional skills with modern technology and delicate craftsmanship.
CARDS, WRAP & PRINTS
Our greetings cards are printed on the finest British made paper and these along with the gift wrap and prints are all printed on the finest FSC paper.